Return Policy

Return and Refund Policy

Effective Date: 17th October 2025

At California AG Solutions, Inc., we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are happy to offer returns and refunds according to the terms outlined below.

1. Returns

To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. Returns must be made within [30] days from the date of purchase.

Certain products are non-returnable due to their nature (e.g., perishable goods, custom-made products, etc.). If an item is non-returnable, this will be clearly indicated at the time of purchase.

To initiate a return, please contact our Customer Service team at dcmotaung9@gmail.com or call 831-285-3428 with your order number and a brief explanation of why you are returning the item. We will provide you with instructions for returning the product.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original payment method within [X] business days.

If items are not returned in their original condition, are damaged, or have missing parts, we may issue a partial refund or no refund at all.

3. Exchanges

If you would like to exchange an item for a different size or product, please follow the same process as a return, and once the return is approved, we will process your exchange.

If the exchange is due to a product defect or error on our part, we will cover the cost of return shipping. Otherwise, you will be responsible for the return shipping costs.

4. Shipping and Handling Fees

Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [7] days of receiving the product. We will arrange for a return or exchange at no additional cost to you.

6. How to Contact Us

If you have any questions or concerns regarding returns or refunds, please contact us at:

Email: dcmotaung9@gmail.com

Phone: 831-285-3428

Mailing Address:
California AG Solutions, Inc.
3451 Yeager Drive
Madera, CA 93637

7. Legal Disclaimer

By using or accessing this website, you agree that this Return and Refund Policy is subject to modification without notice. The materials and information contained in this policy are for informational purposes only and do not constitute legal advice. You should seek legal counsel for specific concerns regarding your rights.

California AG Solutions, Inc. is a company registered under the laws of the state of California. Please ensure that you read and understand this policy before making any purchases. If you have any concerns, do not hesitate to contact us at the details provided above.

Important:

California AG Solutions, Inc. is not responsible for lost or stolen returns.

This Return and Refund Policy is effective as of the date mentioned above and supersedes all previous policies.